CASE STUDY · HEALTHCARE VIDEO PRODUCTION

My Clinic Medical Center — 5 Films Walking Patients Through the Journey

My Clinic — one of Saudi Arabia's most established multi-specialty outpatient centers, part of Nazer Group — needed content that walks patients through the clinic journey, specialties, and services. We delivered five films plus a 20+ image visual library.

Sector
Multi-specialty Healthcare
Group
Nazer Group
Services
Script, Direction, Production, Edit, Photography
Production Time
3 months
5
Films Produced
20+
Facility Images
2
Cities
14
Team Members

The Challenge

My Clinic offers care across multiple specialties — orthopedics & sports medicine, speech therapy, family medicine, and more — and patients arriving for the first time often did not know what to expect at each stop. The brief: convert that uncertainty into confidence with a content system that walked future patients through the journey, specialty by specialty, before they arrived.

What SELF Did

Five films across the clinic's service offering: a master Patient Journey film, plus dedicated cuts for Orthopedics & Sports Medicine, Speech Therapy, and two service showcases. From script to shoot to delivery — on-site across two cities. Plus a 20+ image facility library covering reception, specialty rooms, equipment, and daily flow.

The Outcome

A complete content system feeding the website, the clinic's social channels, and patient-facing materials — replacing scattered, inconsistent assets with one coherent visual voice across every specialty.

Why It Worked

Healthcare content fails when it sounds like marketing. The Patient Journey arc was scripted around real workflow steps and shot with real staff in real spaces — that authenticity is what gets a future patient to actually click play, not bounce.

DELIVERABLES

Inside this engagement

Patient Journey Master Film

End-to-end clinic walkthrough — arrival, registration, consultation, follow-up — designed to brief patients before their first visit.

Orthopedics & Sports Medicine Film

Specialty-specific film covering the orthopedics offering, sports rehab, and the team behind it.

Speech Therapy Film

Dedicated film walking patients through the speech therapy program, sessions, and outcomes.

Visual Library (20+ Images)

High-resolution facility imagery covering reception, specialty rooms, medical equipment, and daily atmosphere.

FAQ

Common questions

What is the relationship between My Clinic and Nazer Group?
My Clinic is part of Nazer Group, one of Saudi Arabia's established healthcare and business groups. SELF was engaged at the My Clinic level, with content designed to support the medical center's patient-facing communications.
How does SELF approach Patient Journey video for clinics?
We script the journey to mirror the clinic's actual workflow — arrival, registration, consultation, follow-up — not an idealized one. Then we shoot with real staff in real spaces. The goal is for a future patient to recognize the experience when they arrive.
Can SELF produce specialty-specific videos for medical groups?
Yes — that was the My Clinic engagement. We produced dedicated cuts for Orthopedics & Sports Medicine and Speech Therapy alongside the master Patient Journey film, each with its own scripted approach.
Did SELF film in one location or multiple cities?
Two cities. My Clinic operates across multiple sites and the production traveled to film in both, allowing the final edit to reflect the network rather than a single facility.
Is the My Clinic content still in use?
Yes — the films and visual library continue to feed the My Clinic website, social channels, and patient-facing materials. Patient-journey content has long shelf life because the workflows it depicts do not change month to month.

Have a similar institutional project?

A free 30-minute audit. Bring your brief and what makes your project specific. We will send a written diagnosis and timeline within a week.

Book via WhatsApp SELF for Business